You want to import a media into your project, but you can't manage to.
Here are 3 things to check first :
👉 What is the weight of your file?
-
PlayPlay only accepts files smaller than 2GB.
-
If it is not the case, you can either
-
compress the file before importing it (on Wecompress or Youcompress for example)
-
split your file into several extracts, then import all the files with your extracts.
-
👉 What is the format of your media?
-
PlayPlay accepts all classic file formats:
-
If your file is not listed, you can use Online Converter or Convert Files to convert it
👉 What browser are you using?
-
PlayPlay is designed to work well with major browsers such as Chrome, Safari, Firefox and Edge. We cannot guarantee full functionality on the other browsers.
If even after testing all options, you still can't upload your file, please contact our team on the chat for support.