What should I do if the color of my video media (filmed in HDR) changes after uploading it into my project?

If, after importing a video into your project, you notice a washed-out filter or a color desaturation, in this case, it is likely caused by the activation of HDR mode on your capturing device.

👉 What is HDR?

HDR (High Dynamic Range) is a technology that enhances image quality by capturing and displaying a broader range of contrasts, providing richer details in the dark and bright areas of a video.

Currently, PlayPlay struggles to support this technology.

👉 What is the workaround?

To achieve satisfactory results on the platform, we invite you to re-encode your media.

Here are the steps to follow:

You are on MacOS

You are on Windows

Open iMovie (included for free on Mac). Create a new project and drag your media into the project timeline. Export the video by going to File (top left) and choosing Share > File. Make sure the resolution is set to 1080p, then leave the information as it is and click "Next." Choose a backup location. Click "Save" to export the re-encoded video. Wait for the file to be exported to the desktop. Import the media into the PlayPlay media library!

Download and launch HandBrake. Select the file you want to re-encode or click on Open Source. Make sure the preset is set to Fast 1080p30. Under the Video tab, ensure the Video Encoder is set to H.264 (x264). Choose the backup location. Press Start to initiate the re-encoding. Wait until the process is complete. Import the media into the PlayPlay media library!

 

 If these steps do not resolve the issue, we invite you to contact the Support Team via chat.

• If you upload your video media into your media library directly from your smartphone using the dedicated feature, there should be no rendering issues.

• To avoid the need for re-encoding, we strongly recommend deactivating the HDR mode on your device. For example, for iPhones, here are the steps.