What should I do if the sound in my interview is too low or poor quality?

If the sound in your interview is too low, it may be due to an imbalance between the music and your video media.

In this case, you can:

• increase the volume of your video media;

• or lower the volume of the music to rebalance the mix.

If you hear background noise or if the original audio quality of your file is poor, use the AI Audio Cleaner feature directly in PlayPlay to improve sound clarity.

And if you’re still experiencing issues with audio levels or quality, don’t hesitate to contact us via chat - our team will be happy to help.