If you notice that a page is not displaying properly (blank page, frozen elements), that your previews are not loading, or that buttons remain unresponsive while using the platform, it is very likely due to an overloaded browser cache or interference from an extension.
👉 Why does this happen?
To speed up browsing, your web browser stores temporary data (images, scripts, HTML files) in its cache.
When this cache becomes too heavy or outdated after an update, the browser continues to display old stored data, causing freezes or display errors.
👉 What is the solution?
The most effective approach is to first run a test in a private window (diagnostic), and then clear your browser's cache if the page displays correctly in private mode.
Here are the steps to follow depending on the browser you use:
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👉 What if the issue persists?
If the display issue still occurs in a private browsing window, your browser cache is not the cause.
Here are additional checks you can perform:
Try another browser: Open the page in another browser (e.g., switch from Chrome to Firefox or Edge) to see if the issue is isolated.
Switch computers: Log in from another workstation (a personal computer or a colleague's) to determine if the blockage is device-specific.
Contact our support team: If the screen is still unresponsive, let us know directly that the private browsing test did not resolve the issue so we can investigate your account.
Watch out for interfering extensions: Ad blockers (AdBlock, uBlock), auto-translators, and dark mode extensions (Dark Reader) can alter page scripts. Private browsing tests disable them by default.
If you are browsing through a corporate network, a VPN or a strict proxy might also block certain data streams.