You have added one or several songs to your PlayPlay, but you can't hear it on one or several screens. This can be either because:
The music volume is muted
The music volume may have been muted:
-
in one or more screens with the advanced settings
-
in all your video in the Audio section
In both cases, just restore the music volume. Then launch your PlayPlay preview to make sure you can hear your music 😉
The song is shorter than the total duration of your PlayPlay
You can't hear the music at the end of your PlayPlay: this may be because the song duration is shorter than your PlayPlay duration.
You have two options to have music playing throughout your video:
-
enable music looping in the music editor
Then launch the preview of your PlayPlay to make sure you can hear your music 😉
If the problem persists after checking that the music volume is on and that the song is not shorter than your video, contact us on the chat: we will help you find the solution!